Who We Are
ExpertHomeSurvey Ltd. is an RICS Registered firm of Chartered Building Surveyors and Registered Valuers based in Pinner, North West London and covering areas such as Pinner, Northwood, Ruislip, Uxbridge, Rickmansworth, Bushey, Stanmore Watford and Hammersmith and Shepherds Bush in West London. Our services include residential (RICS LEVEL 2 and 3), other property surveys, valuations, defect analysis, Party Wall, pre-investment surveys.
If you have any questions about this policy, please contact us:
📍 Our registered address is: Stocksley Grange, 542 Uxbridge Road, Pinner HA5 3QA
📞 02088669641
✉️ hello@experthomesurvey.co.uk
What Information We Collect
We may collect the following types of personal data:
– Your name, address, email address, and phone number
– Property details and addresses
– Any information you voluntarily provide via forms, emails, phone calls, or in person
– Technical data (e.g. IP address, browser type, pages visited) when you use our website
– 3. How We Use Your Information
We use your information to:
– Respond to your enquiries
– Provide services such as surveys, reports, and valuations
– Manage appointments and follow-up communications
– Comply with legal and regulatory requirements
– Improve our services and website
Lawful Basis for Processing
We only collect and process your data where we have a lawful basis to do so, which may include:
– Your consent
– Performance of a contract
– Legal obligation
– Legitimate interest (e.g. responding to enquiries or improving services)
Sharing Your Information
We will never sell your data. We may share your personal data with trusted third parties where necessary to provide our services (e.g. IT providers, legal advisers), or where required by law.
How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your data. This includes secure servers, encryption, and restricted access to authorised personnel only. We only keep your data for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.
Your Rights
Under UK GDPR, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate data
– Request deletion of your data (where applicable)
– Object to or restrict how we use your data
– Withdraw consent at any time (where applicable)
– Lodge a complaint with the Information Commissioner’s Office (ICO)
– To exercise any of your rights, please contact us at the details above.
Cookies and Website Tracking
We may use cookies and analytics tools (such as Google Analytics) to understand website usage and improve user experience. You can manage your cookie preferences through your browser settings.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website, and significant changes will be communicated directly where appropriate.
10. Call Recording
We may record telephone calls for training, monitoring, and quality assurance purposes. These recordings are retained securely for a period of 28 days and are then automatically deleted, unless required for ongoing investigation or compliance purposes. By continuing with a call to our business, you consent to this recording.